Frequently Asked Questions

Getting started is easy! Simply choose a hosting plan that fits your needs, complete the signup process, and your hosting account will be activated instantly. You can then upload your website files or use our one-click installers for WordPress and other applications.

Absolutely! We offer free website migration for all new accounts. Our support team will handle the migration process and help avoid downtime or data loss. Just contact us after signing up.

Not at all! Our hosting is designed to be user-friendly for beginners while still offering advanced features for developers. We provide an intuitive control panel for easy management, one-click installers, and 24/7 support to help you along the way.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All payments are processed securely through our encrypted payment gateway.

Yes! We offer a 30-day money-back guarantee for all new hosting accounts. If you're not completely satisfied within the first 30 days, contact us for a full refund - no questions asked.

Yes, you can upgrade your plan at any time through your dashboard. The price difference will be prorated. Downgrades can be done at the end of your billing cycle by contacting support.

Prices displayed are exclusive of VAT. VAT will be added at checkout for UK customers at the current rate. Businesses with valid VAT numbers can have VAT exempted.

We guarantee 99.9% uptime for all our hosting services. If we fail to meet this guarantee, you'll receive account credits. Our hosting platform is monitored 24/7.

Yes! Free SSL certificates are included with all hosting plans. They're automatically installed and renewed. For e-commerce sites, we also offer premium wildcard and EV SSL certificates.

We support PHP versions 7.4, 8.0, 8.1, 8.2, and 8.3. You can easily switch between versions through your control panel based on your application requirements.

Yes, we perform automated daily backups of all accounts. Backups are retained for 30 days. You can restore your website with one click through your control panel, or contact support for assistance.

Yes, SSH and SFTP access is available on all plans. You can manage your files securely and use command-line tools. SSH keys are supported for enhanced security.

Yes! We support any domain you already own. Simply point your domain's nameservers to ours after signup. We provide easy-to-follow guides and our support team can help with the setup.

Absolutely! You can create unlimited professional email addresses using your domain (e.g., you@yourdomain.com). Email includes spam protection, webmail access, and works with email clients.

It's simple! Just update your domain's nameservers to point to ours. We'll provide you with the nameserver addresses after signup. Changes typically propagate within 24-48 hours.

We offer 24/7 support via live chat, email, and support tickets. Our team can help with technical issues, billing questions, and general inquiries.

Live chat queries are typically answered within minutes. Email and ticket responses average under 2 hours during business hours and within 12 hours outside of business hours.

While we don't manage your website content, we do help with hosting-related issues. For WordPress users, we can assist with common problems like plugin conflicts, white screen errors, and performance optimization.